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Emergencies and After-hours care:
We recognize that emergency situations do arise, and will do our best to respond promptly. Your comfort is very important to us. If you do have a problem, please call us as early in the day as possible. This will make it easier to see you the same day. Prescription refills and appointments are not available after-hours or on weekends.
Appointments and Cancellations:
Patients are seen by appointment. Please call in advance to reserve a time. We respect our patients time and make every effort to remain on schedule. Some visits are more complicated than initially anticipated and emergencies also arise that could delay us. If we are significantly delayed, every effort will be made to notify you in advance. You may choose to come later or reschedule. If you are unable to keep your appointment, we would appreciate at least 24 hours notice so that your reserved time may be made available for other patients. If you are going to be late, please notify us. You may have to be rescheduled so that other patients do not have to wait. Patients who miss appointments often without notice will not be rescheduled.
Medical history:
Please keep us informed of changes in your health. Your full disclosure of anything that is not normal allows us to treat you with the highest degree of safety.
Recall visits:
Our goal is to eliminate, as much as possible, problems in all areas, but we need your help. If you work with us, you will have a healthier life now and in the future.
Regular preventive health care is a sound investment. Returning for treatment is primarily your responsibility.
At the time of your recall visit, please advise the receptionist of any change in the following areas:
1. address
2. telephone number
3. health
4. medication being taken
5. martial status
6. employment
7. insurance coverage
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Insurance:
As a convenience to you, we are happy to cooperate with you and your insurance company to help you receive the maximum benefits available under your policy. Please bring your benefits booklet and an insurance form to the office so we can better answer your specific questions.
If you have insurance, we ask you to pay your deductible plus any co-payment due at the time of your treatment. Please remember that no insurance company attempts to cover all costs.
It usually takes three to six weeks for insurance benefits to be paid. If after sixty days the insurance company has not paid, we ask you to pay the balance of your account. We will continue to seek settlement from your insurance company for a reasonable period of time.
Please remember the service provided amount to an agreement between the patient and the office. The insurance relationship constitutes an agreement between the carrier and the patient, not the carrier and the office.
Financial policy:
We make every effort to keep down the cost of your care. Our policy is to request payment at the time of your treatments. This reduces expenses.
We will be happy to discuss every procedure and fee before we start. For your convenience, cash, checks, American Express, Discover, MasterCard and Visa are accepted. As an added convenience to our dental patients, we also offer financing through both the CitiHealth Card and Capitol One health financing programs. Ask your billing representative for details.
We consider the patient primarily responsible for all account balances and for assuring accuracy regarding your insurance information. Our office will, however, submit charges for services to your insurance company as a service to you. In the instance that assignment of an insurance payment is accepted, the patients cost share is due at the time of services. We will do our best to estimate the portion of your charges payable by your insurance. Please note that instances will arise when your insurance company may pay less than we estimate due to policy or plan limitations. In these cases, we may ask you to make an additional payment to settle your balance. In the event that we are unable to verify your insurance eligibility/benefits, you will be responsible for the total cost of the visit at the time of service. We will provide you with the documentation necessary to file the insurance claim yourself. Please talk to our staff about payments and insurance co-payments.
Patient referrals:
Our practice has grown because of all the nice things you say about us. We appreciate your sending us your family and friends, and will make every effort to treat them with the best of care.
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